Skip to main content
Workforce LibreTexts

Instructor Facilitation Guide

  • Page ID
    57172
  • \( \newcommand{\vecs}[1]{\overset { \scriptstyle \rightharpoonup} {\mathbf{#1}} } \)

    \( \newcommand{\vecd}[1]{\overset{-\!-\!\rightharpoonup}{\vphantom{a}\smash {#1}}} \)

    \( \newcommand{\dsum}{\displaystyle\sum\limits} \)

    \( \newcommand{\dint}{\displaystyle\int\limits} \)

    \( \newcommand{\dlim}{\displaystyle\lim\limits} \)

    \( \newcommand{\id}{\mathrm{id}}\) \( \newcommand{\Span}{\mathrm{span}}\)

    ( \newcommand{\kernel}{\mathrm{null}\,}\) \( \newcommand{\range}{\mathrm{range}\,}\)

    \( \newcommand{\RealPart}{\mathrm{Re}}\) \( \newcommand{\ImaginaryPart}{\mathrm{Im}}\)

    \( \newcommand{\Argument}{\mathrm{Arg}}\) \( \newcommand{\norm}[1]{\| #1 \|}\)

    \( \newcommand{\inner}[2]{\langle #1, #2 \rangle}\)

    \( \newcommand{\Span}{\mathrm{span}}\)

    \( \newcommand{\id}{\mathrm{id}}\)

    \( \newcommand{\Span}{\mathrm{span}}\)

    \( \newcommand{\kernel}{\mathrm{null}\,}\)

    \( \newcommand{\range}{\mathrm{range}\,}\)

    \( \newcommand{\RealPart}{\mathrm{Re}}\)

    \( \newcommand{\ImaginaryPart}{\mathrm{Im}}\)

    \( \newcommand{\Argument}{\mathrm{Arg}}\)

    \( \newcommand{\norm}[1]{\| #1 \|}\)

    \( \newcommand{\inner}[2]{\langle #1, #2 \rangle}\)

    \( \newcommand{\Span}{\mathrm{span}}\) \( \newcommand{\AA}{\unicode[.8,0]{x212B}}\)

    \( \newcommand{\vectorA}[1]{\vec{#1}}      % arrow\)

    \( \newcommand{\vectorAt}[1]{\vec{\text{#1}}}      % arrow\)

    \( \newcommand{\vectorB}[1]{\overset { \scriptstyle \rightharpoonup} {\mathbf{#1}} } \)

    \( \newcommand{\vectorC}[1]{\textbf{#1}} \)

    \( \newcommand{\vectorD}[1]{\overrightarrow{#1}} \)

    \( \newcommand{\vectorDt}[1]{\overrightarrow{\text{#1}}} \)

    \( \newcommand{\vectE}[1]{\overset{-\!-\!\rightharpoonup}{\vphantom{a}\smash{\mathbf {#1}}}} \)

    \( \newcommand{\vecs}[1]{\overset { \scriptstyle \rightharpoonup} {\mathbf{#1}} } \)

    \(\newcommand{\longvect}{\overrightarrow}\)

    \( \newcommand{\vecd}[1]{\overset{-\!-\!\rightharpoonup}{\vphantom{a}\smash {#1}}} \)

    \(\newcommand{\ket}[1]{\left| #1 \right>}\)
    \(\newcommand{\bra}[1]{\left< #1 \right|}\)
    \(\newcommand{\braket}[2]{\left< #1 \vphantom{#2} \right| \left. #2 \vphantom{#1} \right>}\)
    \(\newcommand{\braopket}[3]{\left< #1 \vphantom{#2}\vphantom{#3} \right| #2 \vphantom{#1}\vphantom{#3} \left| #3 \vphantom{#1}\vphantom{#2} \right>}\)
    \(\newcommand{\qmvec}[1]{\mathbf{\vec{#1}}}\)
    \(\newcommand{\op}[1]{\hat{\mathbf{#1}}}\)
    \(\newcommand{\expect}[1]{\langle #1 \rangle}\)
    \(\newcommand{\dfn}[1]{\emph{\textbf{#1}}}\)

    \(\newcommand{\avec}{\mathbf a}\) \(\newcommand{\bvec}{\mathbf b}\) \(\newcommand{\cvec}{\mathbf c}\) \(\newcommand{\dvec}{\mathbf d}\) \(\newcommand{\dtil}{\widetilde{\mathbf d}}\) \(\newcommand{\evec}{\mathbf e}\) \(\newcommand{\fvec}{\mathbf f}\) \(\newcommand{\nvec}{\mathbf n}\) \(\newcommand{\pvec}{\mathbf p}\) \(\newcommand{\qvec}{\mathbf q}\) \(\newcommand{\svec}{\mathbf s}\) \(\newcommand{\tvec}{\mathbf t}\) \(\newcommand{\uvec}{\mathbf u}\) \(\newcommand{\vvec}{\mathbf v}\) \(\newcommand{\wvec}{\mathbf w}\) \(\newcommand{\xvec}{\mathbf x}\) \(\newcommand{\yvec}{\mathbf y}\) \(\newcommand{\zvec}{\mathbf z}\) \(\newcommand{\rvec}{\mathbf r}\) \(\newcommand{\mvec}{\mathbf m}\) \(\newcommand{\zerovec}{\mathbf 0}\) \(\newcommand{\onevec}{\mathbf 1}\) \(\newcommand{\real}{\mathbb R}\) \(\newcommand{\twovec}[2]{\left[\begin{array}{r}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\ctwovec}[2]{\left[\begin{array}{c}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\threevec}[3]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\cthreevec}[3]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\fourvec}[4]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\cfourvec}[4]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\fivevec}[5]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\cfivevec}[5]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\mattwo}[4]{\left[\begin{array}{rr}#1 \amp #2 \\ #3 \amp #4 \\ \end{array}\right]}\) \(\newcommand{\laspan}[1]{\text{Span}\{#1\}}\) \(\newcommand{\bcal}{\cal B}\) \(\newcommand{\ccal}{\cal C}\) \(\newcommand{\scal}{\cal S}\) \(\newcommand{\wcal}{\cal W}\) \(\newcommand{\ecal}{\cal E}\) \(\newcommand{\coords}[2]{\left\{#1\right\}_{#2}}\) \(\newcommand{\gray}[1]{\color{gray}{#1}}\) \(\newcommand{\lgray}[1]{\color{lightgray}{#1}}\) \(\newcommand{\rank}{\operatorname{rank}}\) \(\newcommand{\row}{\text{Row}}\) \(\newcommand{\col}{\text{Col}}\) \(\renewcommand{\row}{\text{Row}}\) \(\newcommand{\nul}{\text{Nul}}\) \(\newcommand{\var}{\text{Var}}\) \(\newcommand{\corr}{\text{corr}}\) \(\newcommand{\len}[1]{\left|#1\right|}\) \(\newcommand{\bbar}{\overline{\bvec}}\) \(\newcommand{\bhat}{\widehat{\bvec}}\) \(\newcommand{\bperp}{\bvec^\perp}\) \(\newcommand{\xhat}{\widehat{\xvec}}\) \(\newcommand{\vhat}{\widehat{\vvec}}\) \(\newcommand{\uhat}{\widehat{\uvec}}\) \(\newcommand{\what}{\widehat{\wvec}}\) \(\newcommand{\Sighat}{\widehat{\Sigma}}\) \(\newcommand{\lt}{<}\) \(\newcommand{\gt}{>}\) \(\newcommand{\amp}{&}\) \(\definecolor{fillinmathshade}{gray}{0.9}\)

    Project Reckon Practicum

    Managing a Fully Outsourced Product Development Initiative

    Purpose and Philosophy

    This practicum is designed to move students from:

    Understanding project management → Practicing project leadership under uncertainty

    Unlike traditional instruction, this module:

    • Does not present clean problems
    • Does not provide complete information
    • Does not reward memorization

    Instead, it simulates:

    • Ambiguity
    • Trade-offs
    • Stakeholder pressure
    • Imperfect decision environments

    Instructor Objective

    Your goal is not to:

    • Teach the “correct” answer

    Your goal is to:

    • Develop judgment
    • Reinforce discipline
    • Encourage decision ownership

    Instructor Role (Expanded)

    You operate in three simultaneous roles:

    Facilitator

    • Guide thinking, not answers
    • Ask probing questions
    • Challenge assumptions

    System Designer

    • Adjust scenario intensity
    • Introduce consequences
    • Control pacing

    Executive Voice

    At times, you will act as:

    • CFO
    • CTO
    • Executive Sponsor
    • Stakeholder

    This introduces realism and pressure.

    Classroom Setup Models

    Model A – Individual Execution

    • Students respond individually
    • Best for writing discipline

    Model B – Team-Based Simulation

    • Groups act as PM office
    • Best for discussion and debate

    Model C – Hybrid (Recommended)

    • Discussion → Individual submission

    Weekly Facilitation Flow (Detailed)

    Phase 1 – Scenario Launch (5–10 min)

    Instructor:

    • Provides scenario
    • Reads key email (optionally aloud)
    • Highlights signals, not conclusions

    Do NOT interpret the scenario.

    Phase 2 – Silent Analysis (10–15 min)

    Students:

    • Read scenario independently
    • Identify:
      • Issue
      • Risk
      • Decision

    Phase 3 – Structured Discussion (20–30 min)

    Instructor leads using:

    Core Question Framework

    1. Signal Identification
      • “What is actually happening here?”
    2. Pattern Recognition
      • “Is this new, or part of a trend?”
    3. Decision Pressure
      • “What decision must be made now?”
    4. Trade-offs
      • “What are you giving up?”
    5. Risk
      • “What could go wrong next?”

    Phase 4 – Decision Commitment (Critical)

    Students must:

    • Take a position
    • Defend it

    Instructor must enforce:

    No vague answers
    No “it depends” without conclusion

    Phase 5 – Debrief (10–15 min)

    Instructor:

    • Highlights strong reasoning
    • Compares approaches
    • Emphasizes trade-offs

    Deep Facilitation Techniques

    Technique 1 – “Push for the Second Layer”

    Student:
    “We should monitor.”

    Instructor:
    “What happens if this continues for 3 weeks?”

    Technique 2 – “Force Trade-offs”

    Student:
    “We should improve quality.”

    Instructor:
    “What are you willing to delay or spend?”

    Technique 3 – “Reverse the Decision”

    Ask:

    “What would happen if you did the opposite?”

    Technique 4 – “Future Projection”

    “Where will this project be in 2 scenarios?”

    Technique 5 – “Decision Ownership”

    “Are you comfortable explaining this decision to the CFO?”

    Scenario Phase Guidance (Deep)

    Phase 1: Early Execution (Scenarios 1–5)

    Focus:

    • Scope discipline
    • Early signals

    Instructor Behavior:

    • Push students to act early
    • Challenge “it’s small” thinking

    Phase 2: Pattern Formation (6–15)

    Focus:

    • Trends
    • Corrective action

    Instructor Behavior:

    • Force pattern recognition
    • Ask:
      “What’s repeating?”

    Phase 3: Escalation & Conflict (16–24)

    Focus:

    • Leadership under pressure
    • Trade-offs

    Instructor Behavior:

    • Introduce tension
    • Simulate executive pressure

    Phase 4: Control & Closure (25–30)

    Focus:

    • Alignment
    • Reflection

    Instructor Behavior:

    • Push strategic thinking
    • Challenge hindsight bias

    Common Student Failure Modes (Detailed)

    Passive Monitoring

    Symptoms:

    • “Let’s wait”
    • No action taken

    Instructor Response:
    “What signal would make you act?”

    Overreaction

    Symptoms:

    • Immediate escalation
    • Over-control

    Instructor Response:
    “What problem are you actually solving?”

    Narrow Thinking

    Symptoms:

    • Focus only on defects OR cost

    Instructor Response:
    “What else is affected?”

    Avoiding Decisions

    Symptoms:

    • Long analysis
    • No conclusion

    Instructor Response:
    “Choose.”

    Emotional Reaction

    Symptoms:

    • Blaming vendor
    • Defensive tone

    Instructor Response:
    “What would an executive say?”

    Adaptive Scenario Control (Advanced)

    If Students Are Too Passive

    Inject:

    • Escalating defects
    • Budget spike
    • Stakeholder complaint

    If Students Are Too Aggressive

    Inject:

    • Vendor pushback
    • Relationship strain

    If Students Ignore Finance

    Inject:

    • CFO escalation

    If Students Allow Scope Drift

    Inject:

    • Scope reconciliation crisis

    If Students Over-Control

    Inject:

    • Slow delivery
    • Team frustration

    Evaluation Model (Expanded)

    Grade Based On:

    • Decision Quality
      • Clear, actionable
    • Trade-off Awareness
      • Recognizes consequences
    • Risk Insight
      • Identifies future problems
    • Structure
      • Organized thinking
    • Tone
      • Professional, executive

    Do NOT Grade Based On:

    • Agreement with instructor
    • Technical detail
    • Length of response

    Capstone Facilitation (Scenario 30)

    Instructor Questions:

    • “When did control break down?”
    • “What decision mattered most?”
    • “What would you change first?”

    Encourage:

    • Honest reflection
    • Ownership
    • Pattern awareness

    Teaching Philosophy (Core)

    Students must learn:

    • Projects drift gradually
    • Control must be continuous
    • Decisions have second-order effects
    • Trade-offs are unavoidable

    Final Instructor Insight

    The most important question in this practicum is:

    “What happens next if I do nothing?”

    Optional Advanced Delivery Modes

    Live Simulation Mode

    • Instructor reads Julie’s email aloud
    • Students respond in real-time

    Executive Review Mode

    • Students present dashboard
    • Instructor plays CFO

    Debate Mode

    • Split class into opposing decisions
    • Force defense

    Final Instructor Reminder

    Do not rescue students too early.

    Let them:

    • Make imperfect decisions
    • Experience consequences
    • Learn through pattern recognition

    Final Thought

    This practicum is not about:

    Getting it right

    It is about:

    Learning how to decide when things are not clear

    • Was this article helpful?