Glossary NEW

Glossary Term - (Module) - Definition (and website, as applicable)

Academic  - (6)

• Relating to, or immersed in, the higher education college setting.

Academic Integrity  - (5)

• Adhering to the college’s code of conduct by composing and submitting one’s own original work assignments

Academic Support  - (14)

• Services and resources provided to assist students in their learning and success in college.

Accessible  - (5)

• Class material is available to be viewed, accessed, or consumed by students with all types of learning abilities and physical abilities.

Accountability  - (6)

• Being answerable to a caring community of people who are rooting for one’s success.

Acquisition  - (2, 13)

• Real estate acquisition encompasses the purchase or any other means of obtaining real property, including buying, receiving it as a donation, or inheriting it. This can be done by individuals or entities like businesses, investors, or corporations.

Active Listening  - (9)

• Behavior that indicates to the person speaking that the listener is understanding all verbal and non-verbal information is heard and understood.

Adaptability  - (9)

• The competency attributed to the ability to change as required for a particular situation or workplace.

Affinity bias / Similarity bias  - (12)

• Tendency to favor people who share similar characteristics, backgrounds, interests, or beliefs to oneself.

Affirmations  - (6)

• Speaking something positive about oneself, often in a repetitive manner.

Affordable housing  - (12)

• Reasonably priced residential units affordable to individuals and families with low to moderate incomes.

Aggressive  - (9)

• Communication style that forcefully tries to demand others to accept your point of view.

AI  - (13)

• Appraisal Institute
• www.appraisalinstitute.org

AIA  - (13)

• American Institute of Architects
• www.aia.org

Alerts  - (14)

• Notifications on the phone or calendar regarding specific events.

Alignment  - (7)

• The arrangement or positioning of elements in relation to a reference point or each other.

Alternative Dispute Resolution (ADR)  - (11)

• Methods, such as mediation or arbitration, used to resolve disputes without going to court.

AEA  - (13)

• American Escrow Association
• www.a-e-a.org

Anti-discrimination  - (11, 12)

• The ethical principle and legal mandate that prohibits unfair treatment of individuals in real estate transactions based on protected characteristics like race, religion, gender, and others. It ensures equal opportunity for all in buying, selling, and renting property.

APA Style  - (5, 14)

• Refers to the standard writing and formatting style that adheres to the handbook provided by the American Psychological Association.
• https://apastyle.apa.org/products/publication-manual-7th-edition

Applicant  - (7)

• A person who applies for a job or position.

Application (App)  - (5)

• Computer software programs developed that enable users to accomplish specific tasks.

Appointments  - (14)

• Scheduled meetings or events at a pre-determined time.

Appraiser  - (1)

• A real estate appraiser is responsible for market research and conducting a property analysis to determine the value of a property.

Arbitration  - (11)

• A non-judicial proceeding in which a professional arbitrator makes a binding decision on a dispute, similar to a court hearing.

AREAA  - (13)

• Asian Real Estate Association of America
• https://areaa.org

Artificial Intelligence (AI)  - (5)

• Written work, images, tasks, or products generated by computers or machine automation.

ASA  - (13)

• American Society of Appraisers
• www.appraisers.org

ASHI  - (13)

• American Society of Home Inspectors
• www.homeinspector.org

Assertive  - (9)

• Communication style that tactfully and respectfully takes action to accomplish the right goals for everyone.

Asset Manager  - (2)

• In commercial real estate, the property manager who handles the financial aspects on behalf of the investor/owner.

Assets  - (2)

• Items of value owned; for example, real estate.

Associate Degree  - (4)

• A two-year undergraduate degree typically offered by community colleges.

Attachments  - (8)

• Additional documents or materials included with a job application.

Attrition Rates  - (9)

• Metric used to identify the number of employees who leave an organization.

Authenticity  - (15)

• The quality of being genuine to oneself, which is essential for effective leadership.

Bachelor's Degree  - (4)

• A four-year undergraduate degree typically awarded by colleges and universities. Also called the baccalaureate degree.

Basic Needs  - (5)

• Elements required for everyday life, such as food, shelter, and clothing.

Benefit Packages   - (3)

• Compensation offered in addition to salary for a position. This often includes medical insurance, retirement plans, and paid time off.

Bias  - (12)

• Tendency to favor or lean towards a particular perspective, idea, or group, often in an unfair or prejudiced manner. It can influence decisions, judgments, and behaviors, leading to partiality and unequal treatment.

“Big Why”  - (6)

• One’s “why”  or purpose is their reason for a driving force and their strong motivation to succeed.

Blockbusting  - (12)

• A practice of spreading rumors about property values decreasing due to another race moving in.

Broker  - (1)

• The broker is responsible for ensuring that the licensee is equipped with the tools necessary to become successful.

Brokerage Policies  - (11)

• Internal rules and procedures established by a real estate brokerage to guide the behavior and actions of its agents in various situations, including dispute resolution.

Browser  - (5)

• Also known as a web browser, it is an application enabling users to access websites through the Internet.

Budget  - (3)

• Financial resources a government agency has available to spend on expenses.

Bureau of Real Estate Appraisal (BREA)  - (10)

• The regulatory agency overseeing real estate appraisers' licensing and CE requirements in California.

CAA  - (13)

• California Apartment Association
• https://caanet.org

CalCareers  - (3)

• Website used by most California State agencies to identify and screen candidates for open positions.
• https://www.calcareers.ca.gov

Calendar  - (5)

• Monthly grid showing weeks and days of the month.

Calendaring Apps  - (14)

• Software to manage and organize daily schedules, upcoming events, college classes, and study times.

CAMP  - (13)

• California Association of Mortgage Professionals
• www.thecampsite.org

CAR  - (13)

• California Association of Realtors®
• www.car.org

Career Advancement  - (10)

• Progression and improvement in one's career, often facilitated by ongoing education, development, and learning.

Career Goals  - (4)

• Statements of specific intentions or decisions to achieve desired results related to one's career.

CEA  - (13)

• California Escrow Association
• www.ceaescrow.org

Certificate  - (4)

• A document issued by an educational institution to individuals upon completing a specific program or course of study.

Certifications  - (10)

• Specialized credentials for REALTORS®, requiring an application fee and continued NAR membership but no annual dues.
• https://www.nar.realtor/education/designations-and-certifications

Charitable Estate  - (3)

• Ownership of property donated to a charity at the death of the owner.

Citizenship  - (12)

• Status of being a legally recognized member of a state or country, entailing specific rights, duties, and privileges.

Civil rights  - (12)

• Fundamental rights and freedoms guaranteed to all individuals by law, aimed at ensuring equal treatment and protection under the law.

Cloud Drive  - (14)

• Online storage services that allow users to store and access files remotely.

CMBA  - (13)

• California Mortgage Bankers Association
• http://careercenter.cmba.com

Cognitive Flexibility  - (10)

• The ability to switch between different concepts, ideas, or perspectives, promoting problem-solving skills.

Collaboration  - (9)

• The art of a group of people sharing ideas and working together to reach a common goal or outcome.

Commercial real estate (CRE)  - (2)

• Any type of real property that is not residential.

Commingling  - (11)

• The act of mixing a client's funds with an agent's personal or business funds, which is a violation of legal and ethical standards.

Commonly Confused Words  - (14)

• Terms that are often misused because they sound similar but are spelled differently and have different meanings.

Company Culture  - (8)

• The shared values, attitudes, and practices that characterize a company.

Compassionate  - (15)

• Showing concern for others' well-being and being willing to help where possible, a crucial trait for leaders.

Compensation  - (1, 4)

• The salary and pay sufficient to cover one's living expenses and maintain a comfortable lifestyle. A real estate agent typically receives compensation in the form of a commission at the close of escrow.

Competencies  - (4)

• A person's skills, knowledge, and abilities in a specific field or job role.

Competency  - (9)

• The attainment of top skills necessary for career success.

 Comprehensive  - (7)

• Covering or including all elements or aspects; thorough.

Computer  - (5)

• Computer: desktop, laptop, tablet, or other device.

Computer Backup  - (14)

• Saving computer files to a secondary source to prevent from losing access to the files if the computer breaks.

Computer File Saving  - (14)

• The process of saving digital files on a computer or other digital device, including documents, videos, and images.

Computer Hard Drive  - (14)

• Computer’s primary storage device that permanently stores data.

Computer Security  - (14)

• Protection of computer data and system shielding from digital threats including viruses, hackers, and unauthorized access.

Conception  - (3)

• The phase of a project that includes brainstorming and developing a plan to implement.

Confirmation bias  - (12)

• Tendency to seek out, interpret, and remember information in a way that confirms one's preexisting beliefs or opinions, while ignoring or discounting evidence that contradicts them.

Consumer Protection Courses  - (10)

• Courses addressing topics that safeguard the interests of consumers in real estate transactions.

Continuing Education (CE)  - (10)

• Career education for professionals, often mandated for license renewal, covering specific topics or courses at required times

Contribute  - (7)

• To give or add something, such as time, effort, or ideas, to a cause or project.

Conversion  - (11)

• The unlawful act of an agent misappropriating a client's money for their personal use, essentially stealing from the client.

Cornerstone  - (7)  

• An essential or fundamental part of something.

County Tax Assessor  - (3)

• Elected official responsible for identifying the value of real property for property tax purposes.

Covenant   - (12)

• Formal agreement or promise between two or more parties, often legally binding, in which the parties commit to certain actions or obligations.

Cover Letter  - (7, 8)

• A formal letter accompanying a résumé that introduces the applicant, expresses interest in a specific job, and highlights relevant qualifications.

CREIA  - (13)

• California Real Estate Inspection Association
• www.creia.org

CREW  - (13)

• Commercial Real Estate Women
• https://crew-ie.org/home

Critical Thinking  - (6, 10)

• The ability to analyze, evaluate, and synthesize information to make informed decisions.

Customize  - (7)

• To adapt or tailor something according to specific requirements or preferences.

Deceptive Advertising  - (11)

• Advertising that misrepresents or conceals important facts, potentially misleading consumers about a product or service.

Dedication  - (7)

• The quality of being committed or devoted to a task or purpose.

Defendant  - (12)

• An individual, company, or institution being sued or accused in a court of law who defends themselves against allegations in legal proceedings.

Designations  - (10)

• Specialized credentials for members of the National Association of REALTORS® (NAR), offering benefits and requiring annual dues for maintenance.
• https://www.nar.realtor/education/designations-and-certifications

Digital Access and Security  - (14)

• Ensuring secure and reliable access to digital resources while safeguarding against cyber threats.

Diligence  - (15)

• Persistent and hardworking behavior, necessary for achieving success as a leader.

Disability  - (12)

• A physical, sensory, cognitive, or mental condition that substantially limits one or more major life activities, such as walking, seeing, hearing, learning, or working.

Disabled Student Services  - (5)

• A college or university office that advocates for students with physical or learning disabilities and ensures their class materials are accessible and their academic needs are accommodated.

Discrimination  - (12)

• Unjust or prejudicial treatment of individuals or groups based on certain characteristics such as race, gender, age, religion, disability, sexual orientation, or nationality. It can manifest in various forms, including unequal opportunities, harassment, exclusion, or differential treatment, and it is often rooted in stereotypes, bias, or systemic inequalities.

Discriminatory restrictive covenants  - (12)

• Clauses in legal agreements, typically property deeds or contracts, that impose limitations or conditions on the use or occupancy of land or property based on characteristics such as race, ethnicity, religion, or nationality.

Disposition  - (2, 3)

• The act of disposing (selling) or transferring ownership of real property to a new owner.

Diversity, Equity and Inclusion (DEI)  - (9)

• Principles and best practices that promote fair treatment and opportunity to all people.

Department of Real Estate (DRE)  - (1, 2, 10)

• In California, the state agency that regulates real estate salesperson and broker licensing, including continuing education.
• www.DRE.ca.gov

Dream Board  - (6)

• A powerful tool to bring aspirations, thoughts, and feelings regarding your life goals.  (Also known as a goal board or vision board.)

Dress Code  - (8)

• A set of rules specifying the appropriate attire for a particular situation or workplace.

Drop  - (5)

• Refers to the process of a student dropping (un-enrolling) from a class prior to the census deadline.

Dual Agency  - (11)

• When a real estate agent represents both the seller and the buyer in the same transaction, requiring full disclosure of this representation.

E&O  - (13)

• Errors & Omission insurance

Edit  - (5)

• To change or modify one’s written work (for example: student assignments).

Email Address (Organizational vs. Personal)  - (14)

• Organizational email addresses belong to specific companies, while personal email addresses are used by individuals.

Emotional Intelligence (EQ)  - (15)

• The ability to understand and manage one’s emotions in positive ways to communicate effectively in a business environment. Also known as Emotional Quotient (EQ).

Emotional Quotient  - (9)

• The ability to understand and manage one’s emotions to communicate effectively with teammates and co-workers.

Empathy  - (9, 15)

• Demonstrating authentic care and concern for others and being able to appreciate their situation or viewpoint in a non-judgmental way. Facilitates strong relationships and effective leadership.

Employability Skills  - (4)

• Personal skills and qualities that enhance a candidate's success in acquiring a job or advancing in a career.

Enclosure  - (7)

• A document or other item included with a letter or email.

Enthusiasm  - (7, 15)

• Intense excitement and passion for one's work or field, which inspires others and drives success.

Equal Credit Opportunity Act (ECOA)  - (12)

• 1974 law intended to prevent redlining, provide better financial protection to women, and prevent lenders from pushing subprime mortgages.

Equity  - (8)

• Fairness and impartiality, especially in the workplace context, in which everyone is treated equally.

Ethical Dilemma  - (11)

• A situation in which an individual is faced with conflicting moral or ethical choices, requiring a decision on the right or best course of action.

Etiquette  - (9)

• An expected form of behavior in a situation or circumstance.

Executive Branch  - (3)

• Branch of federal government that includes the president, vice president, and the cabinet. The executive branch implements and enforces the laws written by Congress.

Explicit or Conscious bias  - (12)

• Biases that are intentionally held and consciously acknowledged by an individual offender.

F grade  - (5)

• An earned grade on a transcript that contributes 0 out of 4 points to the overall grade point average.

Fair Housing  - (11)

• Federal and state laws that prohibit discrimination in housing based on factors like race, color, religion, sex, disability, familial status, national origin, sexual orientation, or gender identity.

Falsification  - (5)

• Deceptive practice of presenting fraudulent untrue information as if it is truthful.

Familial Status  - (12)

• The presence of children in a household, pregnant women, or people adopting or securing legal custody of children. In housing and employment contexts, discrimination based on familial status is illegal (unlawful to treat individuals unfavorably because they have children or are pregnant).

Fear  - (6)

• Fear is an unpleasant emotional response or reaction to something that may cause danger.

Fiduciary Duty  - (11)

• A legal obligation that requires a person, in this context, a real estate agent, to act in the best interests of their client, demonstrating utmost good faith and loyalty.

Financial Aid  - (4)

• Assistance provided to students to help cover the cost of their education, which may include scholarships, grants, and loans.

Fixed Mindset  - (6)

• Is one in which a child or adult believes that they were born with their talents, skills, and personality.

Flexibility  - (15)

• The capacity to adapt and adjust to changing circumstances, essential for effective leadership in dynamic environments.

Follow Up  - (8)

• The action of pursuing or continuing something; in this context, refers to post-interview actions.

Foreclose  - (2)

• When a mortgage lender, bank, or other entity takes the property back due to default by the borrowers.

Formatting  - (7)

• The arrangement and layout of text, images, and other elements on a document, webpage, or other platforms.

FW grade  - (5)

• Stands for “Failure to Withdraw” from an academic class. An earned grade on a transcript that contributes 0 out of 4 points to the overall grade point average, exactly like an “F” grade.

General Schedule (GS) pay system:  - (3)

• Pay schedule or pay scale used by the federal government to determine the amount of pay earned by federal employees.

Google Docs  - (5, 14)

• No-cost online web-based word processor  program provided by Google used to create and edit documents, similar to Microsoft® Word®, but with fewer features. May be used collaboratively.

Google Sheets  - (14)

• A free web-based software by Google for data analysis, calculations, and visualization.

Grade Point Average (GPA)  - (5)

• Students’ average grades on a scale up to 4 points per college or university class.

Grammarly  - (14)

• An online writing assistant tool that checks text for spelling, grammar, sentence structure.

Grants  - (4)

• Financial aid provided to students based on financial need, often awarded by government entities, educational institutions, or private organizations, that does not require repayment.

Gratitude  - (6)

• Feeling of thankfulness or appreciation.

Grievance Committee  - (11)

• A committee responsible for reviewing and researching complaints against REALTOR® members and making recommendations for further action.

Grooming  - (8)

• The process of making oneself neat and tidy.

Growth Mindset  - (6)

• Means that you believe that your innate skills can be developed and compounded over time through learning and persistence.

Hard Skills  - (4)

• Skills that are specific to a particular job or industry, such as technical abilities.

Home inspectors  - (1)

• Hired to provide a non-invasive property inspection.

Housing Authority  - (3)

• County office that works to locate and secure low-income housing for eligible residents.

Housing discrimination  - (12)

• Unfair treatment of individuals or groups in the housing market based on certain characteristics such as race, color, religion, national origin, sex, familial status, disability, or any other protected characteristic.

Humility  - (6)

• A quality that shows modesty and a state of being humble.

Identity Theft  - (14)

• A fraudulent use of someone’s personal, confidential, financial, or medical information for nefarious or criminal purposes.

Implicit Bias  - (10, 12)

• Also called Unconscious Bias. Implicit bias refers to the attitudes or stereotypes that affect our understanding, actions and decisions in an unconscious manner. These biases are often unintentional, automatic, and can occur without an individual’s awareness. Implicit biases can be based on various factors such as race, gender, age, or other social categories. The offender may not purposely have the intention to offend.

Improvements  - (2)

• In real estate, an improvement refers to a physical building (or other items) built on the land.

Incumbent  - (3)

• A person who is currently holding a career position.

Independent contractors  - (1)

• Perform specialized skills and are in business for themselves.

Inheritance   - (3)

• Property gained as an heir at the death of the previous owner.

Initiative  - (15)

• Taking action independently and recognizing what needs to be done without being directed by others, a key characteristic of effective leaders.

Innovative  - (9)

• Using new ideas and methods to create solutions to problems.

Instrumentality  - (3)

• Non-Government Agency that is independently managed independent of the government, however funded by the   government due to its public service.

Integrity  - (15)

• The quality of being honest, ethical, and morally upright, a fundamental trait for trustworthy leadership.

Interdisciplinary Connections  - (10)

• Relationships between concepts or techniques from different disciplines, fostering innovative and unexpected applications.

Interests  - (4)

• Activities that one enjoys doing and finds satisfying.

Intern  - (3)

• Staff member concurrently working at an agency while attending school; typically working in a training position.

Internet  - (5)

• System of globally connected computer networks that allows users to access data from millions of sources.

Interpersonal Skills  - (4)

• Ability to communicate, collaborate, and build professional relationships with others effectively.

Interviewee  - (8)

• Person being interviewed for a job position.

Interviewer  - (8)

• Person conducting the job interview.

Invaluable   - (3)

• A value that cannot be attributed to a number or amount.

IREM  - (13)

• Institute of Real Estate Management
• www.irem.org

Job Opening  - (8)

• A position within a company that needs to be filled by a qualified candidate.

Job Search  - (8)

• The process of looking for employment opportunities.

Kickbacks  - (11)

• Payments made to an agent by third-party service providers, such as escrow or title companies, in return for referring business, which is illegal and unethical.

Leadership  - (15)

• The ability to inspire, motivate, and guide others toward achieving shared goals or objectives.

Learning & Development Life Cycle  - (5)

• A series of elements that promote optimum learning and continuous improvement: think, observe, plan, act, and evaluate.

Learning Management System (LMS)  - (5)

• Software application designed to host classes for instructors to teach students. Example: Canvas.

Leasing Manager  - (2)

• In commercial real estate, the property manager who shows properties for lease on behalf of the investor/owner.  Required to be licensed as a salesperson or broker.

Legacy  - (15)

• The lasting impact and influence that a person leaves behind, often through their actions, values, and accomplishments.

Legacy Planning  - (4)

• Preparing for one's wealth, assets, and estate to be passed on to future generations or charitable causes.

Lessee  - (2)

• A tenant that rents or leases a property.

Lessor  - (2)

• A landlord that owns a property and rents or leases it out to tenants.

Licensing Exam  - (4)

• A standardized test that individuals must pass to obtain a professional license in a specific field, such as real estate.

Litigation  - (11)

• The process of resolving disputes through the court system, usually involving a judge making a final legal decision.

Local level of government   - (3)

• Level of government that includes cities and counties.

Manager  - (15)

• Someone who leads and directs a group of people toward achieving specific goals or tasks.

Marginalized Group  - (9)

• Populations or groups of people that experience discrimination and exclusion because of unequal power relationships across economic, political, social and cultural dimensions.

Marital Status  - (12)

• The state of a person’s marriage or lack of marriage. Marital status may include single, married, divorced, widowed, legally separated, or domestic partnership.

Market Demand  - (4)

• The trends and future growth prospects of a specific career field.

Mediation  - (11)

• A non-judicial process in which a neutral third party helps facilitate discussions between parties in a dispute to reach a mutually acceptable solution.

Mentor  - (6)

• Experienced advisor who provides support and advice to a mentee.

Mentorship  - (15)

• The guidance and support provided by a more experienced or knowledgeable individual to help develop the skills and abilities of another person.

Meticulously  - (7)

• With great attention to detail and thoroughness.

Microaggressions  - (9, 12)

• Indirect, subtle, or unintentional discriminatory comments or actions against team members of a marginalized group.

Microsoft Excel  - (14)

• Spreadsheet program by Microsoft® for data analysis, calculations, and visualization.

Microsoft® Word®  - (5, 14)

• Proprietary word processing program provided by Microsoft®. Users can create, edit, share, print, and store documents online.
• https://www.microsoft.com/en-us/microsoft-365/word/word-processor

Mindset  - (6)

• A collection of beliefs and attitudes formed through past experiences, guiding how a person reacts to events and situations.

MLA Style  - (5)

• Refers to the standard writing and formatting style that adheres to the handbook provided by Modern Language Association. Similar to APA style.
• https://style.mla.org

Mortgage Banker  - (1, 2)

• Works for a bank or lending institution, typically as an employee. They sell only their bank’s loan products to borrowers. Must be licensed as a Mortgage Loan Originator (MLO).

Mortgage Broker  - (1, 2)

• A mortgage broker works independently (that is, not for any specific bank) and offers loans to borrowers from various lending institutions, including insurance companies. Must be  licensed as a Mortgage Loan Originator (MLO).

Mortgage Loan Originator (MLO)  - (1, 2, 10)

• Real estate mortgage lender licensed through the NMLS registry system. Responsible for finding the best loan that meets the needs of a prospective borrower.

Motivation  - (6, 9)

• The internal (intrinsic) drive that encourages one to move forward diligently and persistently.

Multi-Family Property  - (2)

• An apartment complex owned by a single investor (or investment firm) and each of the multiple units is occupied by different renters.

Multimedia  - (5)

• Presentations available in multiple media formats. Example: a video presentation typically offers three media types: video, audio, and text (with closed captions).

Multiple Listing Service (MLS)  - (14)

• A database used by real estate professionals to list and search properties for sale or rent.

NAA  - (13)

• National Apartment Association
• https://www.naahq.org

NACHI  - (13)

• International Association of Certified Home Inspectors
• www.nachi.org

NAHB  - (13)

• National Association of Home Builders
• https://www.nahb.org

NAHREP  - (13)

• National Association of Hispanic Real Estate Professionals
• https://nahrep.org

NAIFA  - (13)

• National Association of Independent Fee Appraisers
• http://naifa.com

NAMB  - (13)

• National Association of Mortgage Brokers
• www.namb.org

NAR  - (10, 13)

• National Association of REALTORS®
• www.nar.realtor

NAR Code of Ethics  - (11)

• The set of ethical principles and behaviors that members of the National Association of REALTORS® agree to follow, governing their conduct in real estate transactions and relationships.

NAREA  - (13)

• National Association of Real Estate Appraisers
• www.narea-assoc.org

NAREB  - (13)

• National Association of Real Estate Brokers; Realtist members
• www.nareb.com

NARPM  - (13)

• National Association of Residential Property Managers
• https://www.narpm.org

National Association of REALTORS® (NAR)  - (10, 13)

• Professional organization for real estate agents, providing resources, designations, and certifications.
• www.nar.realtor

National Origin / Ancestry  - (12)

• Refers to an individual or their family’s birthplace, ethnicity, ancestry, culture, or language.

National USPAP Update Course  - (10)

• A course covering updates to the Uniform Standards of Professional Appraisal Practice, required for real estate appraisers.

Nationwide Multistate Licensing System and Registry (NMLS)  - (2, 10)

• National registry system for licensing real estate mortgage loan originators (MLO) at the federal level.
• https://mortgage.nationwidelicensingsystem.org

Negotiation  - (8)

• Discussion aimed at reaching an agreement or compromise.

Non-Protected Class  - (12)

• A group of individuals not covered by anti-discrimination laws or regulations that protect certain characteristics such as race, color, religion, national origin, sex, age, disability, or other specified factors.

Off-Campus  - (5)

• Refers to resources that are available outside of the college or university campus.

Office 365 vs. Google  - (14)

• A comparison between Microsoft® Office 365 (including Word®, and Excel®) and Google Workspace (formerly G Suite) applications.

Office Professional Applications  - (14)

• Software tools used in businesses.

On-Campus  - (5)

• Refers to resources that are available inside of the college or university campus.

Open Educational Resource (OER)  - (5)

• College course materials or textbooks that are formatted for free, online access, typically using an online platform such as LibreTexts or OpenStax.

Onsite manager  - (1)

• Manager who resides on the property and oversees the day-to-day operations.

Panic Peddling  - (12)

• The practice of exploiting public fear or anxiety, often through exaggerated or sensationalized claims, to sell real estate.

Passion  - (15)

• Strong enthusiasm and fervor for one's work or endeavors, which fuels motivation and inspires others.

Passive  - (9)

• Communication style that fails to verbalize their wants and needs, perhaps getting taken advantage of.

Passive-Aggressive  - (9)

• Communication style that does not communicate clearly and leads to getting upset when others don’t know what you wanted. Person appears to be nice but is unhappy inside and will sabotage others’ success.

Permissive Mindset  - (6)

• Prone to being influenced by others, following fads, and succumbing to peer pressure.

Perseverance  - (15)

• Continued effort and determination in the face of challenges or obstacles, crucial for achieving long-term goals.

Philanthropy  - (4)

• The act of giving time, money, or resources to charitable causes or organizations.

Place-Based Property  - (2)

• Commercial property that cannot be physically moved, including: colleges, public parks, sports stadiums, museums, and amusement parks.

Plagiarism  - (5)

• Copying another’s work and presenting it as one’s own work. May be intentional or unintentional. Note that failing to cite the source is also plagiarism.

Plaintiff  - (12)

• An individual or entity who files a lawsuit against another party (the defendant) in a court of law.

Planner  - (5)

• A paper or digital (online) calendar with daily time slots to provide the user with a method to organize and schedule activities.

Portable Document Format (PDF)  - (14)

• Software app that allows users to publish their documents into a non-editable format which is viewable across different devices.

Positive Mental Attitude  - (6)

• A state of mind that envisions and expects positive outcomes.

Prejudice  - (12)

• Negative preconceived opinions or attitudes held towards individuals or groups based on characteristics such as race, ethnicity, gender, religion, or social class.

Procrastination  - (6)

• A bad habit that can be broken by concentrated effort over some time.

Procurement   - (3)

• The action of acquiring property; for example, purchasing the property.

Professional association  - (13)

• An organization to which business professionals may join as members.

Professional Development (PD)  - (10)

• Ongoing education and training related to career progress, continual improvement, and staying updated with changes and techniques in one's profession.

Professional Standards Committee  - (11)

• A committee within a local Association of REALTORS® responsible for investigating and evaluating complaints against its members for potential violations of the REALTOR® Code of Ethics.

Professionalism  - (8, 10, 11)

• The conduct, behavior, and attitude that reflect ethical, competent, and respectful interactions expected of a professional in a given industry; characterized by high standards of integrity and honesty.

Proficiency  - (7)

• Skillfulness, competence, or expertise in a particular area.

Proofread  - (5, 14)

• The process of reviewing written work to observe and correct any grammar, punctuation, spelling, usage, or other types of errors.

Property manager  - (1)

• Person who manages real estate on behalf of property owners.

Prospect  - (7)

• The possibility or likelihood of future success or advancement.

Protected classes  - (12)

• A group of people who are legally safeguarded against discrimination based on certain characteristics such as race, color, religion, national origin, sex, age, disability, or other specified factors.

Public Sector  - (3)

• The part of the economy that is controlled by the Government and its institutions. Agencies operated by the government, including government agencies, public schools, public hospitals, and other government-run organizations.

Qualifications  - (7)

• The skills, knowledge, and experience that make an individual suitable for a particular job or task.

Quasi Government Agencies  - (3)

• A private entity or company supported by the government to provide a service to the public.

Quotient  - (7)

• The degree or extent of a specific quality or characteristic.

Racially biased zoning  - (12)

• Geographic area where racial discrimination or bias is prevalent or systematically enforced, often resulting in unequal treatment or opportunities for individuals based on their race or ethnicity.

Rapport  - (9)

• A productive relationship between two individuals that has a mutual understanding and agreement.

Real Estate Alliance  - (13)

• LGBTQ+ Real Estate Alliance
• https://realestatealliance.org

Real Estate Broker  - (4)

• A licensed individual who can operate independently, supervise real estate agents, and engage in more complex real estate transactions.

Real Estate License  - (1)

• License required to conduct real estate business.

Real Estate Owned (REO)   - (2)

• Assets (real property) owned by the bank or mortgage lender, which they acquired through foreclosure.

Real Estate Salesperson  - (7)

• An individual licensed to facilitate the sale, purchase, or lease of real estate properties on behalf of clients.

Real Estate Settlement Procedures Act (RESPA)  - (2)

• Legal regulation governing the real estate industry.
• https://www.consumerfinance.gov/compliance/compliance-resources/mortgage-resources/real-estate-settlement-procedures-act

REALTOR®  - (13)

• Trademarked term that denotes membership in the National Association of REALTORS® (NAR)
• https://www.nar.realtor

Redlining  - (12)

• Discriminatory practice in which banks or mortgage lenders systematically deny or limit financial services to certain neighborhoods based on their racial or ethnic composition.

Reflective Listening  - (9)

• Responding to a listener by confirming the message was understood prior to moving on to the next idea or topic.

REIA  - (13)

• National Real Estate Investor Association
• https://nationalreia.org

Relationship Cultivation  - (15)

• The process of nurturing and developing strong connections with others, vital for effective leadership and collaboration.

Resistant Mentality  - (6)

• Attitude that is obstinate, stubborn, or inflexible.

RESPA (Real Estate Settlement Procedures Act)  - (12)

• Federal law governing the real estate settlement process, designed to protect homebuyers by ensuring they receive important information about the costs of the mortgage settlement and closing process to prevent unfair or deceptive practices in real estate transactions.

Responsibility  - (15)

• Being accountable for one's actions and decisions, a fundamental trait for effective leadership.

Restrictive covenants  - (12)

• Contractual agreements in property deeds or contracts that impose limitations or conditions on the use, development, or sale of property.

Résumé  - (7, 8)

• A document summarizing an individual's education, work experience, skills, and accomplishments, typically used with job applications.

Salary Negotiation  - (8)

• Discussion about the terms of compensation for a job.

Salary Schedule   - (3)

• Document published by an employer showing the minimum and maximum pay scales for positions.

Scheduling  - (5)

• The process of planning or arranging activities and events within a specific timeframe.

Scholarship  - (4)

• A financial award granted to students based on academic, athletic, artistic, or other achievements that does not require repayment.

Secure And Fair Enforcement of Mortgage Licensing (SAFE Act)  - (1, 2)

• Regulation designed to enhance consumer protection and reduce fraud by setting minimum standards for the licensing and registration of state-licensed mortgage loan originators.
• https://www.consumerfinance.gov/compliance/compliance-resources/mortgage-resources/secure-fair-enforcement-for-mortgage-licensing-act

Self-Awareness  - (9)

• The ability to recognize one’s patterns of behaviors and habits, especially as perceived by others.

Self-Confidence  - (6)

• The belief in oneself combined with optimism and empowerment to turn thoughts into actions.

Self-directed  - (15)

• Having the drive and motivation to accomplish tasks without being directed by external authority, a trait of proactive leaders.

Self-Discipline  - (6)

• Describes one’s ability to successfully complete actions that move them in the direction of their desired goals.

Self-Regulation  - (9)

• The ability to monitor and manage one’s emotional reactions appropriately to the current situation.

Sexual Orientation  - (12)

• A person's emotional, romantic, or sexual attraction to individuals of the same gender or opposite gender.

SHIBA Report  - (13)

• State of Housing in Black America annual report produced by NAREB.

Sincere  - (7)

• Genuine, honest, and without pretense.

SIOR  - (13)

• Society of Industrial and Office Realtors®
• https://sior.com

Skills and Talent  - (4)

• Areas of competence in job performance, which may include natural characteristics, learned traits, aptitudes, strengths, and readiness.

SMART Goals  - (4, 6)

• Goals that are Specific, Measurable, Achievable, Relevant, and Timely.

Social Skills  - (9)

• Reaching out, connecting with others, and proficiently building rapport in a team environment.

Soft Skills  - (4)

• Personal abilities or characteristics, such as communication, leadership, and interpersonal skills, that apply to workplaces in general.

Spell check  - (14)

• In a word processing app, a function that detects errors and suggests correct spelling and grammar.

Sphere of Influence  - (10)

• A network of individuals or groups with whom one has a direct or indirect influence.

Spreadsheet  - (14)

• Software app comprised of grids (rows and columns) used for organizing and analyzing data.

State Regulations  - (12)

• Rules, standards, or laws enacted by state governments to govern various aspects of public and private activities within their jurisdiction.

Steering  - (12)

• Directing a prospective buyer to a specific neighborhood or community based on the buyer’s protected class.

Stereotypes  - (12)

• Oversimplified, generalized beliefs or assumptions about individuals or groups based on characteristics such as race, gender, age, religion, or nationality. These beliefs often reflect societal biases or cultural norms and can lead to inaccurate perceptions, prejudice, and discrimination.

Storming  - (9)

• The second stage of team development where the newness of forming a team has worn off and members may experience a heightened amount of conflict or friction.

Strategic  - (15)

• Relating to the development and implementation of long-term plans and goals to achieve desired outcomes.

Strength Stories  - (8)

• Personal narratives highlighting an individual's strengths and achievements.

Strengths and Weaknesses  - (8)

• Positive and negative qualities or attributes of an individual.

Student Loan (financial aid)  - (4)

• A borrowed sum of money intended to cover educational expenses that must be repaid with interest.

SWOT Analysis  - (4)

• A strategic planning tool that evaluates an individual's or organization's Strengths, Weaknesses, Opportunities, and Threats to make informed decisions.

Syllabus  - (5)

• A course’s schedule of subjects, topics, and assignments covered during the class. Plural are Syllabi.

Synergy  - (9)

• The amount of excess production from combining two or more persons than what everyone would have accomplished individually.

Systemic or institutional bias  - (12)

• Patterns of unfair treatment or discrimination embedded within the policies, practices, and structures of societal institutions.

TC of America  - (13)

• National Association for Real Estate Support Professionals (TC, etc.)
• www.tcofamerica.org

1031 Tax-Deferred Exchange  - (2)

• When an investor sells one property and purchases another one of higher value by using a 1031 accommodator, allowing capital gains taxes to be deferred, according to IRS Section 1031.  (Known as the ten-thirty-one exchange)

Thank You Letter  - (8)

• A formal expression of gratitude sent to the interviewer(s) after a job interview.

Time Management  - (5, 15)

• Process of scheduling and prioritizing tasks and allocating resources for maximum productivity.

Track Record  - (7)

• A person's past achievements, successes, or performance history in a particular field.

Transaction Coordinator (TC)  - (13)

• A real estate professional who works closely with licensed brokers to process transactions.

Transparency  - (9)

• The open sharing of information and honesty from management regarding situations that affect staff or team members.

Transparent California  - (8)

• A website providing information on salaries for government positions in California.

Truth In Lending Act (TILA), also known as Regulation Z (Reg Z)  - (2)

• Legal regulation that governs the real estate industry.
• https://www.consumerfinance.gov/rules-policy/regulations/1026

Tutoring  - (5)

• The process of guiding, advising, coaching, or teaching academic subjects, usually in specialized topics, in addition to the class instructor.

ULI  - (13)

• Urban Land Institute
• https://uli.org

Undocumented immigrants  - (12)

• Individuals who reside in a country without legal authorization or documentation, such as visas or residency permits.

Uniform Standards of Professional Appraisal Practice (USPAP)  - (11)

• Set of professional standards for real estate appraisers, including a "Code of Professional Ethics."

Unruh Civil Rights Act  - (12)

• California state law prohibiting discrimination based on protected characteristics such as race, sex, religion, age, disability, marital status, or sexual orientation, in business establishments and housing accommodations.

Vacant    - (3)

• A career position that does not currently have an employee assigned.

VAREP  - (13)

• Veterans Association of Real Estate Professionals
• www.varep.net

Vision Board  - (6)

• Refer to Dream Board.

Visionary  - (15)

• Having a clear and inspiring vision of the future, essential for guiding and motivating others toward a common goal.

Wall of Shame  - (11)

• Slang term for a list of transgressors or individuals who have violated the REALTOR® Code of Ethics, typically published by the local Association of REALTORS®.

WCR  - (13)

• Women’s Council of REALTORS®
• www.wcr.org

White Collar   - (3)

• Term to describe employees who complete work in an office or behind a desk. Typically, these positions require higher education.

Wi-Fi  - (5)

• Wireless technology that provides users Internet access to connect to online sites and apps using radio waves. Wi-Fi connects locally, compared to Internet connections which are accessible worldwide.

Will/Trust   - (3)

• Legal documents used to determine the ownership of property after a death.

Wise Mentality  - (6)

• Making thoughtful judgments by checking decision-making against personal and professional values.

Withdrawal  - (5)

• The process of removing a student from a class, either by the student or a college instructor/administrator, in which the student’s final grade will reflect a “W” on the transcript.

Word Processing  - (14)

• Software app that allows users to type, edit, and format text documents. Examples: Microsoft® Word® and Google Docs.

Work-life Balance  - (3)

• The ratio of time dedicated between work and leisure.

YPN  - (13)

• Young Professionals Network
  • www.ypn.realtor

Zero textbook cost (ZTC)  - (5)

• The use of college classroom texts and materials that are free to students.

zipForm®  - (13, 14)

• A California Association of REALTORS (CAR) online platform used by real estate licensee members for writing contracts, disclosures, and other documents in transactions.
• https://www.car.org/en/transactions/zipform
• https://www.car.org/en/transactions/zipform/forms
• https://ziplogix.com
• https://www.zipformplus.com

Zoning  - (2)

• Government regulatory system of property types (residential, commercial, etc.) allowed in various neighborhoods, identified by a system of codes.