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Communication is the act of transferring information from one person to another.
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True
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False
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Which of the following are forms of communication?
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Visual and written
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Verbal and non-verbal
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All of the above
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None of the above
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Interpersonal communication is the exchange of information, feelings, and meanings through verbal and non-verbal messages.
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True
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False
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If you are a good talker, you are a good communicator.
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True
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False
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Approximately what percentage of our day is spent communicating?
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25%
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50%
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75%
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90%
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What is the most widely used form of communication?
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Talking
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Writing
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Reading
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Listening
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Verbal communication is how we express ourselves in words and includes enunciation, pauses, and stutters.
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True
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False
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The potential for miscommunication through short communication by email or text is insignificant.
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True
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False
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In what format do people best communicate and interpret tone?
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Texts
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Letters
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Emails
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Vocal messages
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Why is the KISS principle used?
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People are simple.
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Not everyone is able to understand complex communications.
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The more simply something is stated, the less opportunity there is for confusion.
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The more complexly something is stated, the less opportunity there is for confusion.
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Which of the following is considered non-verbal communication?
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Facial expressions and body language
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Personal space and personal appearance.
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All of the above
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None of the above
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Body language is the same regardless of where you come from or what your culture is.
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True
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False
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There are cultural differences in how people communicate and what is considered acceptable.
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True
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False
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Which of the following is not an example of open body language?
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Staying alert
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Sitting and facing the speaker
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Closing your eyes while an individual is speaking
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Nodding to acknowledge you’ve heard what was said
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A negative group environment can harmfully impact the motivation of co-workers and reduce productivity.
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True
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False
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Which of the following does not constitute effective communication?
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Being an active listener
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Accepting people’s differences
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Treating all people with respect
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Providing conditional acceptance
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Effective communication promotes understanding.
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True
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False
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In general, with whom is a more formal communication style used?
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Suppliers
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Friends and colleagues
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Employers, supervisors, and clients
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Colleagues, friends, suppliers, and clients
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An informal communication style is used more with employers than with friends.
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True
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False