# 2.6: Self-Test 1

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1. Communication is the act of transferring information from one person to another.
1. True
2. False
2. Which of the following are forms of communication?
1. Visual and written
2. Verbal and non-verbal
3. All of the above
4. None of the above
3. Interpersonal communication is the exchange of information, feelings, and meanings through verbal and non-verbal messages.
1. True
2. False
4. If you are a good talker, you are a good communicator.
1. True
2. False
5. Approximately what percentage of our day is spent communicating?
1. 25%
2. 50%
3. 75%
4. 90%
6. What is the most widely used form of communication?
1. Talking
2. Writing
4. Listening
7. Verbal communication is how we express ourselves in words and includes enunciation, pauses, and stutters.
1. True
2. False
8. The potential for miscommunication through short communication by email or text is insignificant.
1. True
2. False
9. In what format do people best communicate and interpret tone?
1. Texts
2. Letters
3. Emails
4. Vocal messages
10. Why is the KISS principle used?
1. People are simple.
2. Not everyone is able to understand complex communications.
3. The more simply something is stated, the less opportunity there is for confusion.
4. The more complexly something is stated, the less opportunity there is for confusion.
11. Which of the following is considered non-verbal communication?
1. Facial expressions and body language
2. Personal space and personal appearance.
3. All of the above
4. None of the above
12. Body language is the same regardless of where you come from or what your culture is.
1. True
2. False
13. There are cultural differences in how people communicate and what is considered acceptable.
1. True
2. False
14. Which of the following is not an example of open body language?
2. Sitting and facing the speaker
3. Closing your eyes while an individual is speaking
4. Nodding to acknowledge you’ve heard what was said
15. A negative group environment can harmfully impact the motivation of co-workers and reduce productivity.
1. True
2. False
16. Which of the following does not constitute effective communication?
1. Being an active listener
2. Accepting people’s differences
3. Treating all people with respect
4. Providing conditional acceptance
17. Effective communication promotes understanding.
1. True
2. False
18. In general, with whom is a more formal communication style used?
1. Suppliers
2. Friends and colleagues
3. Employers, supervisors, and clients
4. Colleagues, friends, suppliers, and clients
19. An informal communication style is used more with employers than with friends.
1. True
2. False

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