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8.1: Summary and References

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    Success in finding and maintaining a job is primarily about communication, since work involves being in relationships with other people. The principles of effective communication apply equally to all relationships throughout a person’s life. You and the people around you all stand to benefit from practising attentive and engaged listening, providing constructive feedback, communicating assertively as required, applying effective communication skills to conflict management, and using strong problem-solving and decision-making skills in your interactions with others.


    Mehrabian, A., & Ferris S. R. (1967). Inference of attitudes from nonverbal communication in two channels. Journal of Consulting Psychology, 31, 248.

    This page titled 8.1: Summary and References is shared under a CC BY 4.0 license and was authored, remixed, and/or curated by Camosun College (BC Campus) via source content that was edited to the style and standards of the LibreTexts platform; a detailed edit history is available upon request.