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8.3: Answer Key

  • Page ID
    17513
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    Self-Test 1

    1. a. True
    2. c. All of the above
    3. a. True
    4. b. False
    5. c. 75%
    6. d. Listening
    7. a. True
    8. b. False
    9. d. Vocal messages
    10. c. The more simply something is stated, the less opportunity there is for confusion.
    11. c. All of the above
    12. b. False
    13. a. True
    14. c. Closing your eyes while an individual is speaking
    15. a. True
    16. d. Providing conditional acceptance
    17. a. True
    18. c. Employers, supervisors, and clients
    19. b. False

    Self-Test 2

    1. b. False
    2. a. True
    3. d. Listening, non-verbal, and verbal communication

    Self-Test 3

    1. c. All of the above
    2. c. All of the above
    3. c. Your employer, supervisor, co-workers, and clients
    4. b. To improve your performance or the quality of service
    5. b. False
    6. c. Focus on the person and not the issue.
    7. d. Be prepared and challenge the speaker on everything that you do not believe is correct.

    Self-Test 4

    1. d. Assertive, non-assertive, and aggressive
    2. c. All of the above
    3. b. Failing to stand up for yourself
    4. d. They are easily ignored and can have their rights violated.
    5. c. All of the above
    6. b. False
    7. a. True
    8. a. True

    Self-Test 5

    1. d. All of the above
    2. d. Resource allocations (e.g., differences in department budgets), perceptions, and values
    3. d. Remove personal opinions, be objective, look at the issue, and try and find a solution that works.
    4. a. True
    5. b. False
    6. a. True
    7. a. True
    8. b. False

    Self-Test 6

    1. a. True

    This page titled 8.3: Answer Key is shared under a CC BY 4.0 license and was authored, remixed, and/or curated by Camosun College (BC Campus) via source content that was edited to the style and standards of the LibreTexts platform; a detailed edit history is available upon request.