8.3: Answer Key
Self-Test 1
- a. True
- c. All of the above
- a. True
- b. False
- c. 75%
- d. Listening
- a. True
- b. False
- d. Vocal messages
- c. The more simply something is stated, the less opportunity there is for confusion.
- c. All of the above
- b. False
- a. True
- c. Closing your eyes while an individual is speaking
- a. True
- d. Providing conditional acceptance
- a. True
- c. Employers, supervisors, and clients
- b. False
Self-Test 2
- b. False
- a. True
- d. Listening, non-verbal, and verbal communication
Self-Test 3
- c. All of the above
- c. All of the above
- c. Your employer, supervisor, co-workers, and clients
- b. To improve your performance or the quality of service
- b. False
- c. Focus on the person and not the issue.
- d. Be prepared and challenge the speaker on everything that you do not believe is correct.
Self-Test 4
- d. Assertive, non-assertive, and aggressive
- c. All of the above
- b. Failing to stand up for yourself
- d. They are easily ignored and can have their rights violated.
- c. All of the above
- b. False
- a. True
- a. True
Self-Test 5
- d. All of the above
- d. Resource allocations (e.g., differences in department budgets), perceptions, and values
- d. Remove personal opinions, be objective, look at the issue, and try and find a solution that works.
- a. True
- b. False
- a. True
- a. True
- b. False
Self-Test 6
- a. True