6.3: End of Chapter Resources
- Page ID
- 38300
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- This chapter explores Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, fundamental in computer information science.
- The ERP system is defined as a software application with a centralized database, enabling comprehensive management of an entire company.
- It emphasizes centralizing data and processes, offering best practices and customization options.
- Discussed ERP implementation challenges, costs, and the potential for process commoditization.
- Shifting focus to application software, the text introduces productivity software, including word processing, spreadsheets, and presentation tools.
- The discussion extends to the ownership of software licenses and concerns about limitations and liabilities.
- The ERP's role in centralizing organizational information is highlighted, addressing the need for control and the potential for improved business practices.
- The chapter concludes by introducing CRM systems, emphasizing their role in managing customer relationships, and briefly touching on Supply Chain Management (SCM) within ERP systems.
Key Terms
A “Killer” application: is one that becomes so essential that large numbers of people will buy a device just to run that application.
Customer Relationship Management (CRM): An approach to managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
Enterprise Resource Planning (ERP): a software application with a centralized database that can be used to run an entire company.
Productivity Software: several software applications that have become standard tools for the workplace. (Example: spreadsheet, word processing, other Microsoft Office suite applications)
Programming Software: is a software whose purpose is to make more software.
Supply Chain Management (SCM): the optimization of a product’s creation and flow from raw material sourcing to production, logistics and delivery to the final customer.
Systems Applications and Products (SAP): is a widely-used enterprise resource planning software.
Utility Software: software that allows you to fix or modify your computer in some way. (Example: antivirus software and disk defragmentation software)
Discussion Questions
- What is the primary purpose of an ERP system?
- What categories of productivity software exist, and do you personally use any?
- What functions do CRM systems serve?
- Can you explain the purpose of supply chain management?