7.1: Introduction

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Sufficient devices, reliable and robust networks, and effective web services all depend on a system being in place and functioning to ensure the hardware and software is maintained, updated, and repaired so it works for teachers and learners. Efficacious IT managers ensure systems are in place to keep IT infrastructure in good repair.

Computers break; they break frequently. Operational computers, laptops, notebooks, and tablets (that connect to reliable and robust networks through which access to effective web services) exist only where there exist systems in place to quickly repair malfunctioning devices (and networks and services). Effective and efficient systems of technology support are multi-dimensional. IT infrastructure must be selected and designed to facilitate effective planning and repair, procedures for communicating when systems need to be repaired as well as communicating that repairs are done must be in place, and the proper personnel must be retained to affect the repairs and those personnel have the necessary training and budgets sufficient to meet their needs.