School IT managers will define a logistic goal that is similar to “Malfunctioning IT systems are repaired quickly.” Implicit in this goal is that malfunctioning devices or networks do not interfere with teachers’ ability to plan for technology-rich lessons or with students’ ability to experience those lessons. Also, implicit in this goal is that these systems are supported by the financial resources to supply the people doing this work.
Context for the Logistic Goal
Computers and the information stored on them have become mission-critical (excuse the business jargon) to schools. Without these devices, neither teachers nor students can accomplish what they must to achieve strategic goals, nor can administrative staff ensure the smooth operation of the organization. Whereas “the network going down” or “the computers being updated” represented a minor disruption to previous generations of educators, either of these situations can cause a major disruption today. Just as planning for purchases and installation of devices can no longer be entrusted to IT professionals alone, the design and implementation of support systems ensuring appropriate, proper, and reasonable IT must be a collaborative effort among all school IT managers.