9.9: Vocabulary Terms - Module 9
- Page ID
- 35912
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Term |
Definition |
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Active Listening |
Behavior that indicates to the person speaking that the listener is understanding all verbal and non-verbal information is heard and understood. |
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Adaptability |
The competency attributed to the ability to change as required for a particular situation or workplace. |
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Aggressive |
Communication style that forcefully tries to demand others to accept your point of view. |
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Assertive |
Communication style that tactfully and respectfully takes action to accomplish the right goals for everyone. |
|
Attrition Rates |
Metric used to identify the number of employees who leave an organization. |
|
Collaboration |
The art of a group of people sharing ideas and working together to reach a common goal or outcome. |
|
Competency |
The attainment of top skills necessary for career success. |
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Diversity, Equity and Inclusion (DEI) |
Principles and best practices that promote fair treatment and opportunity to all people. |
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Emotional Quotient |
The ability to understand and manage one’s emotions to communicate effectively with teammates and co-workers. |
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Empathy |
Demonstrating authentic care and concern for others and being able to appreciate their situation or viewpoint in a non-judgmental way. |
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Employability |
Skills that make a candidate useful to an organization. |
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Etiquette |
An expected form of behavior in a situation or circumstance. |
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Innovative |
Using new ideas and methods to create solutions to problems. |
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Marginalized Group |
Populations or groups of people that experience discrimination and exclusion because of unequal power relationships across economic, political, social and cultural dimensions. |
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Microaggressions |
Indirect, subtle, or unintentional discrimination against team members who belong to marginalized group. |
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Motivation |
The Internal (intrinsic) drive that encourages one to move forward diligently and persistently. |
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Passive |
Communication style that fails to verbalize their wants and needs, perhaps getting taken advantage of. |
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Passive-Aggressive |
Communication style that does not communicate clearly and leads to getting upset when others didn’t know what you wanted. Person appears to be nice but is unhappy inside and will sabotage others’ success. |
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Rapport |
A productive relationship between two individuals that has a mutual understanding and agreement. |
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Reflective Listening |
Responding to a listener by confirming the message was understood prior to moving on to the next idea or topic. |
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Self-Awareness |
The ability to recognize one’s patterns of behaviors and habits, especially as perceived by others. |
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Self-Regulation |
The ability to monitor and manage one’s emotional reactions appropriately to the current situation. |
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Social Skills |
Reaching out, connecting with others, and proficiently building rapport in a team environment. |
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Storming |
The second stage of team development where the newness of forming a team has worn off and members may experience a heightened amount of conflict or friction. |
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Synergy |
The amount of excess production from combining two or more persons than what everyone would have accomplished individually. |
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Transparency |
The open sharing of information and honesty from management regarding situations that affect staff or team members. |