13.2: Chapter Quiz
- Page ID
- 38951
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- The _______ of a utility are responsible for customer relations and for positive customer communication.
- customer service personnel
- employees (all)
- public relations officer
- operators
- Which of the following is not included in the process of dealing with a consumer complaint?
- Collect as much information from the consumer as possible
- Direct the complaint to the proper department or person for evaluation, if necessary
- Consider different potential causes of the problem and methods of testing
- Correcting the complaint and having as little public contact as possible is the goal
- When presented with a complaint, _______ should show concern, listen carefully, and calmly offer to look into the complaint. Help correct any problems that are found within the system and answer questions or obtain answers to questions.
- customer service personnel
- employees (all)
- public relations officer
- operators
- Sometimes, it is through ________ that a water utility learns the service being provided is not satisfactory.
- complaints
- award applications
- records
- surveys
- A customer may complain about a lack of ______in the home which is typically due to valving problems in the home’s plumbing.
- pressure
- red water or dirty water
- illness resulting from drinking water
- too much chlorine