3.2: Self-Test 2
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Listening is not part of the communication process.
- True
- False
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Active listening is a way of listening and responding to another person so that the message is fully understood.
- True
- False
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You are in a meeting with your colleagues. What is required in order to send effective messages?
- Listening and non-verbal communication
- Both verbal and non-verbal communication
- Verbal communication and facial expressions
- Listening, non-verbal, and verbal communication