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Which of the following is essential for giving and receiving feedback?
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Effective listening
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Healthy working and personal relationships
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All of the above d. None of the above
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What does effective feedback help the receiver of the information do?
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Know what behaviour or performance is acceptable or not acceptable.
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Know about their work performance and have the ability to ask questions for further clarification
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All of the above
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None of the above
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As an apprentice, from whom will you receive feedback?
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Your direct supervisor only
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Your employer, supervisor, and co-workers
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Your employer, supervisor, co-workers, and clients
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Your direct supervisor and his or her superior or human resources
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What is the purpose of constructive criticism?
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To let you down easily when you make a mistake
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To improve your performance or the quality of service
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To keep track of what you have done well and advise your supervisor
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To keep track of the problems you’ve had and go through them with you at a meeting
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Most people find it easy to give and receive effective feedback or constructive criticism.
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True
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False
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Which of the following is not a step used in giving effective feedback?
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Remain calm at all times.
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Put the feedback into context.
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Focus on the person and not the issue.
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Remember to give both positive and negative feedback.
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Which of the following is not a step used for receiving feedback or constructive criticism?
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Listen to what is being said.
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Keep your emotions in check and remain respectful at all times.
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Ask questions or for advice on how the issue can be handled better in the future.
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Be prepared and challenge the speaker on everything that you do not believe is correct.