4.3: Self-Test 3
- Page ID
- 17503
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- Which of the following is essential for giving and receiving feedback?
- Effective listening
- Healthy working and personal relationships
- All of the above d. None of the above
- What does effective feedback help the receiver of the information do?
- Know what behaviour or performance is acceptable or not acceptable.
- Know about their work performance and have the ability to ask questions for further clarification
- All of the above
- None of the above
- As an apprentice, from whom will you receive feedback?
- Your direct supervisor only
- Your employer, supervisor, and co-workers
- Your employer, supervisor, co-workers, and clients
- Your direct supervisor and his or her superior or human resources
- What is the purpose of constructive criticism?
- To let you down easily when you make a mistake
- To improve your performance or the quality of service
- To keep track of what you have done well and advise your supervisor
- To keep track of the problems you’ve had and go through them with you at a meeting
- Most people find it easy to give and receive effective feedback or constructive criticism.
- True
- False
- Which of the following is not a step used in giving effective feedback?
- Remain calm at all times.
- Put the feedback into context.
- Focus on the person and not the issue.
- Remember to give both positive and negative feedback.
- Which of the following is not a step used for receiving feedback or constructive criticism?
- Listen to what is being said.
- Keep your emotions in check and remain respectful at all times.
- Ask questions or for advice on how the issue can be handled better in the future.
- Be prepared and challenge the speaker on everything that you do not believe is correct.