6.2: Self-Test 5
- Page ID
- 17507
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- Conflict is a disagreement between two or more people based on differences concerning which of the following?
- Beliefs
- Actions
- Opinions
- All of the above
- What do the most common workplace conflicts result from?
- Personal problems between staff members
- Jealousy and mistrust of other staff members
- Problems between employers and employees
- Resource allocations (e.g., differences in department budgets), perceptions, and values
- What is the best way for two individuals to settle a resource allocation-related conflict?
- Limit interactions with the other individual.
- Complain formally in writing to his or her superior.
- Agree to disagree and let someone else come up with the solution.
- Remove personal opinions, be objective, look at the issue, and try and find a solution that works.
- Conflict is inevitable and does not reflect badly on you.
- True
- False
- There is always a winner and a loser in a workplace conflict.
- True
- False
- It is always best to wait until you are calm before discussing a workplace conflict.
- True
- False
- The longer a conflict goes unresolved, the more difficult it becomes to find the source of the problem.
- True
- False
- Being passive or non-assertive is a good strategy when dealing with a conflict.
- True
- False