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Conflict is a disagreement between two or more people based on differences concerning which of the following?
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Beliefs
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Actions
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Opinions
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All of the above
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What do the most common workplace conflicts result from?
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Personal problems between staff members
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Jealousy and mistrust of other staff members
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Problems between employers and employees
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Resource allocations (e.g., differences in department budgets), perceptions, and values
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What is the best way for two individuals to settle a resource allocation-related conflict?
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Limit interactions with the other individual.
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Complain formally in writing to his or her superior.
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Agree to disagree and let someone else come up with the solution.
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Remove personal opinions, be objective, look at the issue, and try and find a solution that works.
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Conflict is inevitable and does not reflect badly on you.
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True
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False
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There is always a winner and a loser in a workplace conflict.
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True
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False
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It is always best to wait until you are calm before discussing a workplace conflict.
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True
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False
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The longer a conflict goes unresolved, the more difficult it becomes to find the source of the problem.
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True
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False
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Being passive or non-assertive is a good strategy when dealing with a conflict.
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True
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False