7.1: Effective Problem Solving and Decision Making
Key to communicating effectively is the development of skills related to problem solving and decision making. These skills are highly regarded by employers and required if you aspire to move into a position of management or intend on starting your own business.
The following are steps to take into account when solving problems related to communication:
- Approach the issue from a neutral or objective position.
- Treat all individuals involved with respect.
- Let the individuals involved provide their information without interruption.
- Make sure that you understand the problem. If you need more information or clarification, ask questions in a non-threatening manner.
Now complete the Learning Task Self-Test.