8.3: Summary
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The advent of information technologies has had a huge impact on how organizations design, implement and support business processes. From document management to project management to ERP systems, information systems are tied into organizational processes. Using business process management, organizations can empower employees and leverage their processes for competitive advantage. Using business process reengineering, organizations can vastly improve their effectiveness and the quality of their products and services. Integrating information technology with business processes is one-way information systems can bring an organization a lasting competitive advantage.