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Study Questions
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What does the term business process mean?
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What are three examples of business processes ( from a job you have had or an organization you have observed?
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What is the value of documenting a business process?
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What is an ERP system? How does an ERP system enforce best practices for an organization?
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What is one of the criticisms of ERP systems?
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What is business process reengineering? How is it different from incrementally improving a process?
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Why did BPR get a bad name?
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List the guidelines for redesigning a business process.
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What is business process management? What role does it play in allowing a company to differentiate itself?
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What does ISO certification signify?
Exercises
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Think of a business process that you have had to perform in the past. How would you document this process? Would a diagram make more sense than a checklist? Document the process both as a checklist and as a diagram.
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Review the return policies at your favorite retailer and then answer this question: What information systems do you think need to be in place to support their return policy.
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If you were implementing an ERP system, in which cases would you be more inclined to modify the ERP to match your business processes? What are the drawbacks of doing this?
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Which ERP is the best? Do some original research and compare three leading ERP systems to each other. Write a two- to three-page paper that compares their features.
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Research a company that chooses to implement an ERP. Write a report to describe it.
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Research a failed implementation of an ERP. Write a report to describe why.
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Research and write a report on how a company can obtain an ISO quality management certification.