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Workforce LibreTexts

7: Leveraging Information Technology (IT) for Competitive Advantage

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  • Learning Objectives

    Upon successful completion of this chapter, you will be able to:

    • Describe Porter’s competitive forces model and how information technology impacts competitive advantage.
    • Describe Porter’s value chain model and its relationship to IT.
    • Describe information systems that can provide businesses with a competitive advantage.
    • Describe the collaborative systems that workers can use to contribute to their organization.
    • Distinguish between a structured and an unstructured decision and its connection to IT.
    • Discuss the challenges associated with a sustainable competitive advantage.