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8.4: Study Questions

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    Study Questions

    1. What does the term business process mean?
    2. What are three examples of business processes ( from a job you have had or an organization you have observed?
    3. What is the value of documenting a business process?
    4. What is an ERP system? How does an ERP system enforce best practices for an organization?
    5. What is one of the criticisms of ERP systems?
    6. What is business process reengineering? How is it different from incrementally improving a process?
    7. Why did BPR get a bad name?
    8. List the guidelines for redesigning a business process.
    9. What is business process management? What role does it play in allowing a company to differentiate itself?
    10. What does ISO certification signify?


    1. Think of a business process that you have had to perform in the past. How would you document this process? Would a diagram make more sense than a checklist? Document the process both as a checklist and as a diagram.
    2. Review the return policies at your favorite retailer and then answer this question: What information systems do you think need to be in place to support their return policy.
    3. If you were implementing an ERP system, in which cases would you be more inclined to modify the ERP to match your business processes? What are the drawbacks of doing this?
    4. Which ERP is the best? Do some original research and compare three leading ERP systems to each other. Write a two- to three-page paper that compares their features.
    5. Research a company that chooses to implement an ERP. Write a report to describe it.
    6. Research a failed implementation of an ERP. Write a report to describe why.
    7. Research and write a report on how a company can obtain an ISO quality management certification.

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