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8: Business Processes

  • Page ID
    9800
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    Learning Objectives

    Upon successful completion of this chapter, you will be able to:

    • Define the term business process
    • Identify different systems needed to support business processes in an organization
    • Explain the value of an enterprise resource planning(ERP) system
    • Explain how business process management and business process engineering work; and
    • Understand how information technology combined with business processes can bring an organization competitive advantage.


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